Phone Anxiety

How I Think The Conversation Will Go:

BC HYDRO: Hi. This is BC Hydro. How can I help you today?
DAVE: Uh. Yeah... I moved, and forgot to tell you guys. And now I don't have hot water.
BC HYDRO: Oh, yes. Look here. Also, you haven't yet paid last month's bill!
DAVE: ...right. Uh, I've just started a new job, things have been a bit tight, can I pay it on the 15th?
BC HYDRO: No! Pay it now, or we'll cut all your power. Your hot water is just the beginning!
DAVE: But, but....
BC HYDRO: Don't pay it soon, and we'll break your fucking knees, man.

How the Conversation Inevitably Actually Goes:

BC HYDRO: Hi, this is BC Hydro. How can I help you today?
DAVE: Um, yeah... I moved, and forgot to tell you guys. And now I don't have hot water.
BC HYDRO: But you still have power, right?
DAVE: Yeah.
BC HYDRO: Oh, then it's a hot water tank problem.
DAVE: Geez. I feel dumb.
BC HYDRO: Don't! We get this alot, it's a common question.
(Address is updated, etc)
DAVE: Uh, I actually still haven't paid my balance from last month.
BC HYDRO: We understand! These things happen. So long as you pay it by August, things'll be good.
DAVE: Oh, uh...
BC HYDRO: Is there anything else we can do to help you today?
DAVE: No.
BC HYDRO: Have a pleasant day!